Hosted business telephone system from only £10/user per month

Suitable for 1 - 1,000 users


Calls charged on a pay as you go basis


Access to our amazing national and international call rates

What We Do

We are a telecoms systems, infrastructure and network provider. We have helped our clients grow, increase profitability, make processes more efficient and save costs through our innovative approach to telephony.

Having worked in a travel business that operated multiple locations around the world between 2000 and 2009, we had to develop creative solutions to telecoms problems at a time when the solutions on the market simply didn’t exist.

In 2010, we decided to take our expertise and help other businesses that had complex telephony requirements and couldn’t find the solutions for their needs on the market. Using open source telephone at the core, we have developed our own customer systems and software that made the impossible possible for our clients. Over the last 9 years, we have helped clients as small as a local car dealership with 3 users to a call centre in India for a UK based business with over 2,000 users.
We have been working with PBX and VoIP technologies for over 15 years. We have worked with Cisco, Mitel, Avaya and various other platforms over the years. Our experience allows us to help you choose the Ideal platform for your needs. We want technology to work for you rather than you work for your technology. If you can conceptualise it we can deliver it.
VoIP allows business tremendous flexibility and functionality on a very small budget. Now all business can have the features that once were too expensive or too complex to manage. Integrating your technologies reduces management time and allows you to have greater access to information to help run your business.

Business Solution

The world has changed and if you are still paying for an on-site PBX, you are wasting money and failing to realise the benefits of new technology!

Historically, a phone system comprised a PBX which you located on site. ISDN lines would come into the PBX and the PBX would allow users to make internal calls to extensions within the same premises and outbound calls over the ISDN line. The PBX would allow incoming calls to be routed, queued, answered and transferred internally.

A hosted system does exactly the same thing, except for the fact that the PBX is hosted in cloud. You can have your own dedicated hardware hosted by us, or you can have a virtual PBX co-located on one of our servers. There is no loss of quality or functionality- just a massive saving on costs.

The key benefits of a hosted solution are:


   No upfront hardware costs saving thousands of pounds for a small office

   Shared or dedicated hardware

   Internal calls between multiple locations across the world

   All the benefits of a traditional PBX

   Simplified home working

   Make, receive and transfer calls on you desk phone, soft phone or mobile app

   Transfer calls between desk phone, soft phone and mobile app

   Scalable, flexible and feature rich

An onsite PBX solution allows you to stay with the same provider rather than start from scratch with a new vendor. Companies switching from legacy to VoIP likely already have an experienced IT team in place.

   Traditionally, phone systems have always been purchased and owned. If this precedent has worked well for your business, there is no reason to change now. Owning an on-premise system gives control and peace-of-mind to the company. It is one more company asset that cannot be changed or taken away.

   Along the same lines as ownership, an onsite pbx system puts the control into the hands of the company. The in-house IT team can manage and customize the solution to fit current needs and even specific users. With all of the new features offered by VoIP, it only makes sense to have the control to use and change them as you wish.

   While some companies will shy away from the larger up-front cost of an on-premise system, others will appreciate making a one-time investment. Unlike hosted systems, on-premise will not require monthly rent or other fees. On-Premise VoIP is less expensive than Legacy because it is software, rather than hardware, based.

   If you already have a good relationship with your providers there is no reason to change now. Your provider already has experience and knowledge of your company, users, and communication patterns. An onsite PBX solution allows you to stay with the same provider rather than start from scratch with a new vendor.

   Companies switching from legacy to VoIP likely already have an experienced IT team in place. An on-premise system allows them to continue their current duties and carry the company through the transition to VoIP. Entrusting the new system to the current IT team will ensure a smooth transition.


In conclusion, there are many benefits to choosing an On-Premise Based PBX system. However there is a caveat; VoIP systems are inherently more complicated than legacy systems. They come with the advantage of an interface GUI to deal with this; however, the core skills to manage the network remain critical. The provider of your legacy system may not be familiar with these skills.

Businesses are looking for ways to cut costs or enhance revenue in a competitive economic environment. One way you can do that is by using SIP trunks. You’ve probably heard terms like hosted VoIP or SIP trunking and wondered what it all meant. You might be curious about the new technology but lack the knowledge to make the decision to switch. Before you rush to get rid of your current phone system, take a moment to find out all you can about the alternatives.

   What Does SIP Stand for?

Before we look at SIP trunking and what it can do for your business, you should know the basics. SIP stands for Session Initiation Protocol and is an IP standard established by the Internet Engineering Task Force. Although there are many other protocols that can be used for VoIP, SIP is the most common and widely used.
SIP is a text-based protocol and it is very similar to how HTTP operates. HTTP is the basic protocol which is the basis for webpages. SIP controls how a session is initiated, set up and terminated. When you make a VoIP call, SIP establishes the connection between the users. For landlines, a session simply consists of voice signals. With SIP, you can send voice, pictures, video, documents and other forms of media.

   What is SIP Trunking?

SIP trunks are a modern alternative to ISDN lines that most organizations use to make phone calls. The most common way for an organization to connect to the Public Switched Telephone Network or PSTN was through a PBX or private branch exchange. This allows a company to allocate phone lines and numbers among hundreds or thousands of employees.
SIP trunking lets you do the same thing but it is cheaper and more efficient. SIP trunks route voice calls over the Internet, just like how images, sound and documents travel over the Internet. It means you don’t have to maintain two separate networks, one for data and another one for phone calls.

   How to Deploy SIP Trunks?

There are two ways to deploy SIP trunks – centralized or decentralized. In a centralized configuration, you can direct all phone calls to a single location (typically headquarters). The company connects to the ITSP through SIP trunks from this place. This type of deployment is easy to manage and implement. But it does mean that if there is a problem with the SIP trunk, all offices lose voice communication. In other words, you have a single point of failure.
In a decentralized configuration, each office has its own SIP trunk. A problem at one location doesn’t bring down your entire organization. However, it also means you have to purchase software and equipment at all offices which can become expensive. It also takes more maintenance and planning to deploy.

   How Can SIP Trunks Help Your Business?

When you switch to SIP trunking, phone calls travel over the Internet similar to other forms of media. So just like how you don’t have to pay for each individual email you send to a colleague, calls made between employees in your company are free. It doesn’t matter if they’re located in different offices or one of them is working from home. Long-distance calls become much cheaper since the call travels over the PSTN for a short distance.
You eliminate maintenance costs for two different networks that essentially serve the same purpose. You can send video, instant messages and voice calls through the same system instead of using different software for each. You can bring together different services like digital faxing, voicemail, IVR etc in one neat package. You can even integrate SIP trunks with other enterprise software like CRM and ERP systems, greatly improving productivity.
Upgrading to SIP trunks can be one of the smartest decisions you can make for your business today. Just make sure to do your research before upgrading and start seeing benefits almost immediately!

What is Call Recording?


Call recording software enables you to record telephone conversations either over a PSTN (Public Switched Telephone Network) or VoIP (Voice over IP) in a digital audio file format. It also provides you with the ability to retrieve, playback, store and share call recordings. Call recording software should not be confused with call monitoring technology such as call logging (gathering, evaluating and reporting technical and statistical facts about calls) and call tracking (recording information about incoming calls). Its sole purpose is to record the phone conversation taking place between individuals. The technology is typically easy to deploy and can be working within a matter of minutes.

   What is the purpose of call recording?

Companies or individuals buy call recording systems for different reasons depending on their unique requirements or industry needs. For example in a contact centre environment investment in call recording will assist with service quality monitoring, in banking or trading floors it assists with fact verification, dispute resolution and helps firms meet compliance regulations. General businesses would typically use it for training and coaching of staff to help improve sales efforts and public safety organisations would use it to record mission critical incidents. Once conversations are recorded, organisations can easily retrieve, play back and categorise recordings based on a number of different criteria including time and date of calls, duration of calls or who took the call.

   What benefits should it deliver for an organisation?

Call recording can deliver a number of different benefits for an organisation including a wealth of insight into how well your agents or employee’s are handling calls, determining who needs more training on a given area, or who in fact is excelling and should be benchmarked against. This allows the end-user to ensure calls are being handled correctly, whether by company values, standards or within regulatory requirements. Call recording software can also boost the end user’s sales conversions, by identifying the selling techniques which are working well as well as those which are not. In addition to this, call recording can ensure any misunderstandings made over the phone over any payment transactions, orders taken, deliveries scheduled or trades being made are quickly resolved, with huge potential fines or complaints against the organisation being avoided.

We can provide full range of telephone numbers Geographical and none geographical for Uk and all arround the world.

The world has changed and if you are still paying for an on-site PBX, you are wasting money and failing to realise the benefits of new technology!

Historically, a phone system comprised a PBX which you located on site. ISDN lines would come into the PBX and the PBX would allow users to make internal calls to extensions within the same premises and outbound calls over the ISDN line. The PBX would allow incoming calls to be routed, queued, answered and transferred internally.

A hosted system does exactly the same thing, except for the fact that the PBX is hosted in cloud. You can have your own dedicated hardware hosted by us, or you can have a virtual PBX co-located on one of our servers. There is no loss of quality or functionality- just a massive saving on costs.

The key benefits of a hosted solution are:


   No upfront hardware costs saving thousands of pounds for a small office

   Shared or dedicated hardware

   Internal calls between multiple locations across the world

   All the benefits of a traditional PBX

   Simplified home working

   Make, receive and transfer calls on you desk phone, soft phone or mobile app

   Transfer calls between desk phone, soft phone and mobile app

   Scalable, flexible and feature rich

An onsite PBX solution allows you to stay with the same provider rather than start from scratch with a new vendor. Companies switching from legacy to VoIP likely already have an experienced IT team in place.

   Traditionally, phone systems have always been purchased and owned. If this precedent has worked well for your business, there is no reason to change now. Owning an on-premise system gives control and peace-of-mind to the company. It is one more company asset that cannot be changed or taken away.

   Along the same lines as ownership, an onsite pbx system puts the control into the hands of the company. The in-house IT team can manage and customize the solution to fit current needs and even specific users. With all of the new features offered by VoIP, it only makes sense to have the control to use and change them as you wish.

   While some companies will shy away from the larger up-front cost of an on-premise system, others will appreciate making a one-time investment. Unlike hosted systems, on-premise will not require monthly rent or other fees. On-Premise VoIP is less expensive than Legacy because it is software, rather than hardware, based.

   If you already have a good relationship with your providers there is no reason to change now. Your provider already has experience and knowledge of your company, users, and communication patterns. An onsite PBX solution allows you to stay with the same provider rather than start from scratch with a new vendor.

   Companies switching from legacy to VoIP likely already have an experienced IT team in place. An on-premise system allows them to continue their current duties and carry the company through the transition to VoIP. Entrusting the new system to the current IT team will ensure a smooth transition.


In conclusion, there are many benefits to choosing an On-Premise Based PBX system. However there is a caveat; VoIP systems are inherently more complicated than legacy systems. They come with the advantage of an interface GUI to deal with this; however, the core skills to manage the network remain critical. The provider of your legacy system may not be familiar with these skills.

Businesses are looking for ways to cut costs or enhance revenue in a competitive economic environment. One way you can do that is by using SIP trunks. You’ve probably heard terms like hosted VoIP or SIP trunking and wondered what it all meant. You might be curious about the new technology but lack the knowledge to make the decision to switch. Before you rush to get rid of your current phone system, take a moment to find out all you can about the alternatives.

   What Does SIP Stand for?

Before we look at SIP trunking and what it can do for your business, you should know the basics. SIP stands for Session Initiation Protocol and is an IP standard established by the Internet Engineering Task Force. Although there are many other protocols that can be used for VoIP, SIP is the most common and widely used.
SIP is a text-based protocol and it is very similar to how HTTP operates. HTTP is the basic protocol which is the basis for webpages. SIP controls how a session is initiated, set up and terminated. When you make a VoIP call, SIP establishes the connection between the users. For landlines, a session simply consists of voice signals. With SIP, you can send voice, pictures, video, documents and other forms of media.

   What is SIP Trunking?

SIP trunks are a modern alternative to ISDN lines that most organizations use to make phone calls. The most common way for an organization to connect to the Public Switched Telephone Network or PSTN was through a PBX or private branch exchange. This allows a company to allocate phone lines and numbers among hundreds or thousands of employees.
SIP trunking lets you do the same thing but it is cheaper and more efficient. SIP trunks route voice calls over the Internet, just like how images, sound and documents travel over the Internet. It means you don’t have to maintain two separate networks, one for data and another one for phone calls.

   How to Deploy SIP Trunks?

There are two ways to deploy SIP trunks – centralized or decentralized. In a centralized configuration, you can direct all phone calls to a single location (typically headquarters). The company connects to the ITSP through SIP trunks from this place. This type of deployment is easy to manage and implement. But it does mean that if there is a problem with the SIP trunk, all offices lose voice communication. In other words, you have a single point of failure.
In a decentralized configuration, each office has its own SIP trunk. A problem at one location doesn’t bring down your entire organization. However, it also means you have to purchase software and equipment at all offices which can become expensive. It also takes more maintenance and planning to deploy.

   How Can SIP Trunks Help Your Business?

When you switch to SIP trunking, phone calls travel over the Internet similar to other forms of media. So just like how you don’t have to pay for each individual email you send to a colleague, calls made between employees in your company are free. It doesn’t matter if they’re located in different offices or one of them is working from home. Long-distance calls become much cheaper since the call travels over the PSTN for a short distance.
You eliminate maintenance costs for two different networks that essentially serve the same purpose. You can send video, instant messages and voice calls through the same system instead of using different software for each. You can bring together different services like digital faxing, voicemail, IVR etc in one neat package. You can even integrate SIP trunks with other enterprise software like CRM and ERP systems, greatly improving productivity.
Upgrading to SIP trunks can be one of the smartest decisions you can make for your business today. Just make sure to do your research before upgrading and start seeing benefits almost immediately!

What is Call Recording?


Call recording software enables you to record telephone conversations either over a PSTN (Public Switched Telephone Network) or VoIP (Voice over IP) in a digital audio file format. It also provides you with the ability to retrieve, playback, store and share call recordings. Call recording software should not be confused with call monitoring technology such as call logging (gathering, evaluating and reporting technical and statistical facts about calls) and call tracking (recording information about incoming calls). Its sole purpose is to record the phone conversation taking place between individuals. The technology is typically easy to deploy and can be working within a matter of minutes.

   What is the purpose of call recording?

Companies or individuals buy call recording systems for different reasons depending on their unique requirements or industry needs. For example in a contact centre environment investment in call recording will assist with service quality monitoring, in banking or trading floors it assists with fact verification, dispute resolution and helps firms meet compliance regulations. General businesses would typically use it for training and coaching of staff to help improve sales efforts and public safety organisations would use it to record mission critical incidents. Once conversations are recorded, organisations can easily retrieve, play back and categorise recordings based on a number of different criteria including time and date of calls, duration of calls or who took the call.

   What benefits should it deliver for an organisation?

Call recording can deliver a number of different benefits for an organisation including a wealth of insight into how well your agents or employee’s are handling calls, determining who needs more training on a given area, or who in fact is excelling and should be benchmarked against. This allows the end-user to ensure calls are being handled correctly, whether by company values, standards or within regulatory requirements. Call recording software can also boost the end user’s sales conversions, by identifying the selling techniques which are working well as well as those which are not. In addition to this, call recording can ensure any misunderstandings made over the phone over any payment transactions, orders taken, deliveries scheduled or trades being made are quickly resolved, with huge potential fines or complaints against the organisation being avoided.

We can provide full range of telephone numbers Geographical and none geographical for Uk and all arround the world.

Call Rates & Packages

Find out the cost per minute to call any country using the box below

Analytics

Conversions

We have developed a range of innovations that allow you to track conversions based on:

   Offline Marketing campaigns

   Calls Answered

   Consultant Performance

   Online Add spend

   Social Media

Dropped calls

   Identify why and when you lose calls

   Track dropped calls to the type of caller

   Source of calls which result in dropped calls

   Develop strategies to reduced dropped calls

   Identify the times of day when the most calls are dropped

Wait times

   How long do your callers wait on hold

   What type of call results in the highest and lowest wait times

   What times of day are busiest for call holding

   Do specific campaigns result in higher wait times

   How does the increase in call traffic compare with the increase in performance

Operator Efficiency

   Who are your most efficient operators

   What results in higher and lower levels of efficiency

   Develop strategies to improve efficiency amongst the lower tier performers

   What type of call do specific operators perform better with

Call Recording

   Link calls to specific clients, campaigns, product types or sales

   Integrate call records with your CRM or back office system

   Link call recordings to client records, campaigns, products and sales

   Identify how many calls result in successful transaction

Wall Boards

   Live statistics for team leaders and managers

   Display critical information for all operators to view

   Identify the number of calls currently waiting

   See the longest wait times in a live environment

Hosted Business System Packages

Select your pricing preferences:

Pay Annually Pay Monthly

Number of users

1-5

6-20

21-50

51+

Basic


£7.99/user
Per Month


200
Inclusive minutes per user
Mobile App
Unlimited Internal extensions
Soft phone client
Voicemail
Basic reporting
Advanced reporting
Voicemail to email
IVR/Auto Attendant
Roles and permissions
Call Monitoring
Voicemail to email
Integration with software packages
API for custom reporting
Call recording
Voice recognition
Developer platform
Call in conferencing

Standard


£12.99/user
Per Month


600
Inclusive minutes per user
Mobile App
Unlimited Internal extensions
Soft phone client
Voicemail
Basic reporting
Advanced reporting
Voicemail to email
IVR/Auto Attendant
Roles and permissions
Call Monitoring
Voicemail to email
Integration with software packages
API for custom reporting
Call recording
Voice recognition
Developer platform
Call in conferencing

Advanced


£15.99/user
Per Month


1000
Inclusive minutes per user
Mobile App
Unlimited Internal extensions
Soft phone client
Voicemail
Basic reporting
Advanced reporting
Voicemail to email
IVR/Auto Attendant
Roles and permissions
Call Monitoring
Voicemail to email
Integration with software packages
API for custom reporting
Call recording
Voice recognition
Developer platform
Call in conferencing

Premium


£22.99/user
Per Month


2500
Inclusive minutes per user
Mobile App
Unlimited Internal extensions
Soft phone client
Voicemail
Basic reporting
Advanced reporting
Voicemail to email
IVR/Auto Attendant
Roles and permissions
Call Monitoring
Voicemail to email
Integration with software packages
API for custom reporting
Call recording
Voice recognition
Developer platform
Call in conferencing

Auto Attendant is an IVR ( Interactive Voice Response ) with more features. It can allow detailed interaction without the need to talk to an agent.
A number of questions can facilitate the input of certain data in order gain access to specific data (E.G your account balance )

Voicemail is a method of storing voice messages electronically for later retrieval by intended recipients. Callers leave short messages that are stored on digital media.
Voicemail was developed for telephony as a means to prevent missed calls, and also to facilitate call screening. In recent years, voicemail has become integrated with the Internet, allowing users to receive incoming messages on traditional computers as well as on tablets and mobile phones.

Directs incoming calls with custom answering rules so you can ensure calls get to the right person, whenever and wherever they are.

Never again feel bound to your office. Access conference calls from a desk phone, computer, or mobile device from wherever you are. You can even switch devices midway through the conference without interruption. There's no need to make a call reservation or schedule a call; ideal for bringing people together for ad-hoc discussions.

A call queue is a virtual line that callers fall into when they call a business but an agent isn't immediately available. Once an agent becomes available, the next caller in line will be automatically assigned to the agent.

Intelligent Routing, is a technology contact centers use to gather customer inquiries through voice, digital, or social channels and then applies rules to route it to the agent best fit to resolve the issue. Intelligent Routing increases customer satisfaction by reducing the number of times a customer is transferred or on hold, and decreases the average handle time (AHT).

A programmable fax enables users to send and receive faxes virtually, system or application how to integrate fax service with software and send the Fax received by email to the specified Email address or Print on the specified Printer on site.

Music on hold is a feature that plays a recording of music and/or speech when an inbound caller is placed on hold. Without music on hold in place, inbound callers placed on hold will simply hear silence. The music can be anything, but it must be a recording.

This transfers the current telephone conversation to an unused extension number and immediately puts the conversation on hold.
(This is called parking the call; and the call is said to have parked onto a certain extension. Essentially, call parking temporarily assigns an extension number to an incoming call.)

An attended transfer is a transfer where before actually transferring to the destination, the call is put on hold and another call is initiated to confirm whether the end destination actually wants to take the call or not. These two calls can then merged together.

A blind transfer is when you transfer the caller to a ring group or another agent without speaking to the new agent first. Using this option, the agent you select for transferring the call will hear their phone ring and can accept or reject the transfer.

Caller ID is a telephone feature that displays a caller's phone number on the recipient's phone device before the call is answered. The phone number, location and associated billing or subscriber name is shown on the handset's display or a separate caller ID box attached to the phone.

Provides the callers detail to the agent.

Whisper played to the Agent prior to bridging in the caller Example: "The following call is from the Sales Queue" or "This call is from the Technical Support Queue".

Call forwarding is a phone feature that enables users to forward or redirect incoming calls to any alternate number, which may be either a land line or cellular number. Users are also provided with options to divert incoming calls to voice mails.

In telephony, line hunting (or hunt group) is the method of distributing phone calls from a single telephone number to a group of several phone lines. Specifically, it refers to the process or algorithm used to select which line will receive the call. Hunt groups are supported by some PBX phone systems.

A Time of day Routing ( Time Condition ) has two call destinations, one if the time of the call matches the time group assigned, and another if there is no match. Time conditions are often used to control how the PBX routes calls during and outside business hours

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Call screening is the process of evaluating the characteristics of a telephone call before deciding how or whether to answer it. Some methods may include: listening to the message being recorded on an answering machine or voice mail. checking a caller ID display to see who or where the call is from.

Do-Not-Disturb. Used to indicate that somebody does not wish to be disturbed, e.g. like a sign on a hotel room door, or a "busy" mode of an instant messenger.

Set your Direct dial Caller ID.

Busy Lamp Field (BLF) is a light on an IP phone which tells you whether another extension connected to the same PBX is busy or not.

Voice call continuity (VCC) describes how a voice call persists even when being switched from one circuit to another. The major goal of voice call continuity (VCC) is to provide call consistency to the end users as calls are continuously moving between different networks and vendor technologies

Call Hold: A service feature in which a user may retain an existing call while accepting or originating another call using the same end instrument.

Call logging is the tracking of telephone calls and deciphering the information. Call logging does not focus on the actual content of the phone calls, but rather on the statistical and technical data about telephone calls.

Call park is a feature of some telephone systems that allows a person to put a call on hold at one telephone set and continue the conversation from any other telephone set. The 'Call Park' feature is activated by pressing a preprogrammed button (usually labelled 'Call Park') or a special sequence of buttons.

A call queue, also known as a virtual queue, is a virtual line that callers fall into when they call a business, but an agent isn't immediately available. Once an agent becomes available, the next caller in line will be automatically assigned to the agent.

A Call group is a group of extensions that will ring when there is an incoming call to the Call group. You can select from several ring strategies (for example ring all extensions in the group, ring one extensions after another, etc.).

Call recording. The ability to record a conversation, either system wide or by meeting some filter criteria (e.g. an extension, a called number, a calling number or a line) Call recording is also a feature within some IVR systems.

You can enable automatic recording to capture all calls or activate on-demand recording so users can choose to record individual calls as needed.

Call Waiting. Alerts the user of an incomming call while participating in another call, and allows the user to switch back and forth. When the phone is being used and a second call comes in, the user hears a beep alerting them to the new call. The user can ignore the call, or switch over to it.

In the call control panel, agents can transfer or conference a call, record conversations, hold or park calls, and click to play audio files over the phone to answer repetitive questions.

SLA not only helps users share SIP trunks and FXO trunks, but also helps monitor the status of the shared lines. For example, when an incoming call is received, all the SLA stations are informed of it and may join it if the shared line is allowed to 'barge in'.

Simultaneous ring is a feature that allows users to designate one number that will activate their mobile, office, and home devices simultaneously when called.

Admin Portal Overview: The Administrator Portal is a foundational tool that allows your company's phone administrator(s) to fully manage and customize the phone system and monitor account activity in real time.

Custom Call Tagging is a feature that allows users to add a unique call tag to individual numbers to distinguish calls. You can set custom tag assignments quickly and easily from our Admin portal.

Dynamic Caller ID in VoIP Systems Traditional caller ID systems were static i.e. it wasn't easy to change the number that shows up on the recipient's phone. Dynamic caller ID allows users to customize this piece of data. So, you can show one number for call 1 and another for call 2 etc.

Follow Me refers to the ability to receive calls at any number of designated phones, whether ringing all at once, or in sequence. In some systems, the user is assigned a virtual phone number. When that number is dialed, the system routes the call through a user-defined list of numbers.

Music on Hold. Create enjoyable caller experiences with Voicent PBX Music on Hold feature. 'wav' format audio file with music to play for calls in queue and calls on hold. You can also customize the music that agents hear when a call is waiting.

There is a user portal for extension users to log in the system and check their own permissions after the Super Admin grants the privileges to them, such as CDR, recording, PBX settings privilege, and applications they can install, etc

The virtual mailbox is an extension with a business voicemail message box only.

Also known as a IVR, it allows callers to be automatically transferred to an extension without the intervention of a live operator. Typically the Auto Attendant is included in a business phone system.

The System will convert recorded messages to audio files and store them into a preset folder and/or send it to an email address. As part of the voicemail system, each user has their individual voicemail inbox with individual greetings and announcements. Voicemail is a great tool for smoother customer service.

While you are on urgent business or the caller is just uselessly biting into your precious time, the Call blocker will block the incoming calls from the numbers that you choose. The caller would not know if there is blocked and you have a number of options to choose as to what you want such callers to hear.

Call Flip is a PBX feature that allows you to continue the current active call using a different device. To continue an active desk phone call on our mobile app or any other device.

VoIP Softphones for Mac and Windows, you can manage your calls from your desktop and make, receive and transfer calls via the office phone system. Overview Call Flow Designer, Contact Center, CRM Integration

Voice calls as digital signals over the Internet using Voice over IP technology. Mobile App phones can also take advantage of WiFi hotspots to eliminate the calling costs of a cellular voice or data plan.

IP Phones work by registering their unique IP addresses with the system each time they are plugged in. Now, with Multiple Devices on One Extension, each extension can register up to three different IP addresses to connect a call.

PBX is an internal phone system with unique extensions for staff members and/or departments. It allows a business to use a single line for any number of professionals or departments. Incoming calls are routed to specific extensions or departments, while outgoing calls make use of an available line.

Send extension user's voicemail messages to his/her email address. Voicemail to Email feature helps users to receive voicemail audio file as an email.

Visual voicemail will transcribe voicemail to text.

Call monitoring involves a supervisor tapping into a phone transaction between an agent and a caller. Voice and data monitoring (supervisor monitors voice call and sees visually the actions taken by an agent on a computer screen).

The built-in 'Chat' function enables you to send and receive messages to colleagues and web visitors.

A conference bridge is typically a server that handles each individual audio stream for each party on the conference call. This feature was typical of a legacy PBX that handled each voice call circuit that attended the call.

An IP PBX allows for complete integration of mobile devices. Smartphones and tablets are integrated and have all the functionality of a business phones service's system: voice, text, fax, conferencing, online meetings, and access to the corporate directory.

Group intercom paging is useful for making real-time announcements to a department, team or work area using the intercom.

Our Services

One of the main reasons businesses come to us is because they want more than just an off the shelf solution where they have to do everything themselves. Vyspa offer a range of services from design to installation- allowing you to focus on your business sector rather than having to learn about telecoms and network engineering!

Network Infrastructure

If the thought of managing a cabling project is too much to manage or you just need a helping hand so you get it right first time,

Voice Recordings

If the thought of managing a cabling project is too much to manage or you just need a helping hand so you get it right first time,

GPDR Compliance

If the thought of managing a cabling project is too much to manage or you just need a helping hand so you get it right first time,

Network Infrastructure

If the thought of managing a cabling project is too much to manage or you just need a helping hand so you get it right first time,

Voice Recordings

If the thought of managing a cabling project is too much to manage or you just need a helping hand so you get it right first time,

GPDR Compliance

If the thought of managing a cabling project is too much to manage or you just need a helping hand so you get it right first time,

If the thought of managing a cabling project is too much to manage or you just need a helping hand so you get it right first time, our approachable team can help you with cabling consultancy. No query is insignificant and every question you ask is valid. We’re here to support you every step of the way.

Choosing the right cabling solution for your needs can be a daunting task, especially nowadays when technology can change and advance even from week to week. Our cabling consultancy services will ensure you choose the right solution to meet your business needs, now and into the future.

Our UK and international cabling consultancy service involves:

   Free site surveys and analysis

   Listening to you and getting to the core of your requirements

   Planning sessions that take an in-depth look at exactly what your organisation needs

   Advice on the best type of cabling solution for maximum effectiveness and reliability

   Network cabling infrastructure design and staging/rollout recommendations

   Ongoing project management and ‘always on’ communication with our team

   Post installation assessment and troubleshooting

[DUMMY CONTENT] 2.If the thought of managing a cabling project is too much to manage or you just need a helping hand so you get it right first time, our approachable team can help you with cabling consultancy. No query is insignificant and every question you ask is valid. We’re here to support you every step of the way.

Choosing the right cabling solution for your needs can be a daunting task, especially nowadays when technology can change and advance even from week to week. Our cabling consultancy services will ensure you choose the right solution to meet your business needs, now and into the future.

Our UK and international cabling consultancy service involves:

   Free site surveys and analysis

   Listening to you and getting to the core of your requirements

   Planning sessions that take an in-depth look at exactly what your organisation needs

   Advice on the best type of cabling solution for maximum effectiveness and reliability

   Network cabling infrastructure design and staging/rollout recommendations

   Ongoing project management and ‘always on’ communication with our team

   Post installation assessment and troubleshooting

[DUMMY CONTENT] 3.If the thought of managing a cabling project is too much to manage or you just need a helping hand so you get it right first time, our approachable team can help you with cabling consultancy. No query is insignificant and every question you ask is valid. We’re here to support you every step of the way.

Choosing the right cabling solution for your needs can be a daunting task, especially nowadays when technology can change and advance even from week to week. Our cabling consultancy services will ensure you choose the right solution to meet your business needs, now and into the future.

Our UK and international cabling consultancy service involves:

   Free site surveys and analysis

   Listening to you and getting to the core of your requirements

   Planning sessions that take an in-depth look at exactly what your organisation needs

   Advice on the best type of cabling solution for maximum effectiveness and reliability

   Network cabling infrastructure design and staging/rollout recommendations

   Ongoing project management and ‘always on’ communication with our team

   Post installation assessment and troubleshooting

[DUMMY CONTENT] 4.If the thought of managing a cabling project is too much to manage or you just need a helping hand so you get it right first time, our approachable team can help you with cabling consultancy. No query is insignificant and every question you ask is valid. We’re here to support you every step of the way.

Choosing the right cabling solution for your needs can be a daunting task, especially nowadays when technology can change and advance even from week to week. Our cabling consultancy services will ensure you choose the right solution to meet your business needs, now and into the future.

Our UK and international cabling consultancy service involves:

   Free site surveys and analysis

   Listening to you and getting to the core of your requirements

   Planning sessions that take an in-depth look at exactly what your organisation needs

   Advice on the best type of cabling solution for maximum effectiveness and reliability

   Network cabling infrastructure design and staging/rollout recommendations

   Ongoing project management and ‘always on’ communication with our team

   Post installation assessment and troubleshooting

[DUMMY CONTENT] 5.If the thought of managing a cabling project is too much to manage or you just need a helping hand so you get it right first time, our approachable team can help you with cabling consultancy. No query is insignificant and every question you ask is valid. We’re here to support you every step of the way.

Choosing the right cabling solution for your needs can be a daunting task, especially nowadays when technology can change and advance even from week to week. Our cabling consultancy services will ensure you choose the right solution to meet your business needs, now and into the future.

Our UK and international cabling consultancy service involves:

   Free site surveys and analysis

   Listening to you and getting to the core of your requirements

   Planning sessions that take an in-depth look at exactly what your organisation needs

   Advice on the best type of cabling solution for maximum effectiveness and reliability

   Network cabling infrastructure design and staging/rollout recommendations

   Ongoing project management and ‘always on’ communication with our team

   Post installation assessment and troubleshooting

[DUMMY CONTENT] 6.If the thought of managing a cabling project is too much to manage or you just need a helping hand so you get it right first time, our approachable team can help you with cabling consultancy. No query is insignificant and every question you ask is valid. We’re here to support you every step of the way.

Choosing the right cabling solution for your needs can be a daunting task, especially nowadays when technology can change and advance even from week to week. Our cabling consultancy services will ensure you choose the right solution to meet your business needs, now and into the future.

Our UK and international cabling consultancy service involves:

   Free site surveys and analysis

   Listening to you and getting to the core of your requirements

   Planning sessions that take an in-depth look at exactly what your organisation needs

   Advice on the best type of cabling solution for maximum effectiveness and reliability

   Network cabling infrastructure design and staging/rollout recommendations

   Ongoing project management and ‘always on’ communication with our team

   Post installation assessment and troubleshooting

Web Call Back

INCREASE CONVERSIONS

 

There have been a rise in companies offering Web Callback services. They market themselves as lead generators and charge you as much as 12 pence per minute.

Our Web Call back comes free as part of your package and calls are charged at the standard rates or are included as part of your minutes bundle.

 

Our web call back widget results in an increase in conversions. Web users are more likely to engage with you on the phone if you offer them a call back. Key benefits are:

   Increase sales calls from your website by as much as 30%

   Increase conversion rates on paid online marketing

   Engage your clients when their interest is peaked

   Your website visitor either clicks the web widget, or our customisable logic prompts the widget to open.

   We have a wide range of rules and customisation settings to allow you to show or block the widget on certain page and areas of our website.

   Whole countries can also be blocked. Custom pop-up and messaging logic allow unique messages and CTAs on specifix pages.

   Our mobile friendly pop-up prompts the visitor to enter their number and requests an instant callback, or at a preffered time in the future, within your working hours.

   The call is initiated and connects to your sales team, in the same way that a website visitor normally would, prompting them to claim the call by pressing 1.

   We initiate a second call to your lead from your business's phone number, connecting you a happy potential customer in a matter of seconds.

[DUMMY CONTENT] 2. The world has changed and if you are still paying for an on-site PBX, you are wasting money and failing to realise the benefits of new technology!

Historically, a phone system comprised a PBX which you located on site. ISDN lines would come into the PBX and the PBX would allow users to make internal calls to extensions within the same premises and outbound calls over the ISDN line. The PBX would allow incoming calls to be routed, queued, answered and transferred internally.

A hosted system does exactly the same thing, except for the fact that the PBX is hosted in cloud. You can have your own dedicated hardware hosted by us, or you can have a virtual PBX co-located on one of our servers. There is no loss of quality or functionality- just a massive saving on costs.

The key benefits of a hosted solution are:


   No upfront hardware costs saving thousands of pounds for a small office

   Shared or dedicated hardware

   Internal calls between multiple locations across the world

   All the benefits of a traditional PBX

   Simplified home working

   Make, receive and transfer calls on you desk phone, soft phone or mobile app

   Transfer calls between desk phone, soft phone and mobile app

   Scalable, flexible and feature rich

[DUMMY CONTENT] 3. The world has changed and if you are still paying for an on-site PBX, you are wasting money and failing to realise the benefits of new technology!

Historically, a phone system comprised a PBX which you located on site. ISDN lines would come into the PBX and the PBX would allow users to make internal calls to extensions within the same premises and outbound calls over the ISDN line. The PBX would allow incoming calls to be routed, queued, answered and transferred internally.

A hosted system does exactly the same thing, except for the fact that the PBX is hosted in cloud. You can have your own dedicated hardware hosted by us, or you can have a virtual PBX co-located on one of our servers. There is no loss of quality or functionality- just a massive saving on costs.

The key benefits of a hosted solution are:


   No upfront hardware costs saving thousands of pounds for a small office

   Shared or dedicated hardware

   Internal calls between multiple locations across the world

   All the benefits of a traditional PBX

   Simplified home working

   Make, receive and transfer calls on you desk phone, soft phone or mobile app

   Transfer calls between desk phone, soft phone and mobile app

   Scalable, flexible and feature rich

   Your website visitor either clicks the web widget, or our customisable logic prompts the widget to open.

   We have a wide range of rules and customisation settings to allow you to show or block the widget on certain page and areas of our website.

   Whole countries can also be blocked. Custom pop-up and messaging logic allow unique messages and CTAs on specifix pages.

   Our mobile friendly pop-up prompts the visitor to enter their number and requests an instant callback, or at a preffered time in the future, within your working hours.

   The call is initiated and connects to your sales team, in the same way that a website visitor normally would, prompting them to clain the call by pressing 1.

   We initiate a second call to your lead from your business's phone number, connecting you a happy potential customer in a matter of seconds.

Give your agents the information they need when they need it


When your agents are connected to a potential client they will see:

   Where the caller came from (Google, Facebook, organic)

   The pages they have visited and the page they are currently on

   The keywords they used to find you

   Which country and city they are in

Monitoring how often your customers are calling

   Duration of Calls

   Monitor Peak Periods

   How long your customers are waiting

Travel Technology

Sectors

Estate agents are constantly moving between the office and property listings and all points between, often working from many locations in a single day. Estate agency is an industry where timing and details can make or break an important deal. It's crucial to have a reliable communications system that is fully mobile and easy to manage to ensure the field stays.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Estate agents are constantly moving between the office and property listings and all points between, often working from many locations in a single day. Estate agency is an industry where timing and details can make or break an important deal. It's crucial to have a reliable communications system that is fully mobile and easy to manage to ensure the field stays.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Estate agents are constantly moving between the office and property listings and all points between, often working from many locations in a single day. Estate agency is an industry where timing and details can make or break an important deal. It's crucial to have a reliable communications system that is fully mobile and easy to manage to ensure the field stays.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Estate agents are constantly moving between the office and property listings and all points between, often working from many locations in a single day. Estate agency is an industry where timing and details can make or break an important deal. It's crucial to have a reliable communications system that is fully mobile and easy to manage to ensure the field stays.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Estate agents are constantly moving between the office and property listings and all points between, often working from many locations in a single day. Estate agency is an industry where timing and details can make or break an important deal. It's crucial to have a reliable communications system that is fully mobile and easy to manage to ensure the field stays.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Estate agents are constantly moving between the office and property listings and all points between, often working from many locations in a single day. Estate agency is an industry where timing and details can make or break an important deal. It's crucial to have a reliable communications system that is fully mobile and easy to manage to ensure the field stays.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Estate agents are constantly moving between the office and property listings and all points between, often working from many locations in a single day. Estate agency is an industry where timing and details can make or break an important deal. It's crucial to have a reliable communications system that is fully mobile and easy to manage to ensure the field stays.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Estate agents are constantly moving between the office and property listings and all points between, often working from many locations in a single day. Estate agency is an industry where timing and details can make or break an important deal. It's crucial to have a reliable communications system that is fully mobile and easy to manage to ensure the field stays.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Estate agents are constantly moving between the office and property listings and all points between, often working from many locations in a single day. Estate agency is an industry where timing and details can make or break an important deal. It's crucial to have a reliable communications system that is fully mobile and easy to manage to ensure the field stays.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Estate agents are constantly moving between the office and property listings and all points between, often working from many locations in a single day. Estate agency is an industry where timing and details can make or break an important deal. It's crucial to have a reliable communications system that is fully mobile and easy to manage to ensure the field stays.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Estate agents are constantly moving between the office and property listings and all points between, often working from many locations in a single day. Estate agency is an industry where timing and details can make or break an important deal. It's crucial to have a reliable communications system that is fully mobile and easy to manage to ensure the field stays.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

Manage Campaigns

In today's competitive property market, making the most of your listing on sites like Rightmove and Zoopla is critical to your success. With Vyspa you can create a unique number for each property listing, making it easy to measure and manage the campaign impact.

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